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Our Terms, Your Rights, and How We Operate

acee365 sets out its legal terms clearly so you know exactly where you stand before you fund your account via bKash, Nagad, or Rocket.

Account EligibilityJurisdiction ConditionsPayment PolicyPrivacy RightsPolicy Updates
acee365 Our Terms, Your Rights, and How We Operate
HOW WE HANDLE THIS

Data, Security, and Your Account Rights

We take the handling of your account data seriously. Here is how we approach the four areas that matter most to you as an acee365 account holder.

Data Handling We collect only what is needed to operate your account and process payments through bKash, Nagad, and Rocket. We do not sell your data to third parties or use it for purposes outside your account relationship with us.
Cookies and Tracking We use cookies to keep your session active across devices and to remember your preferences. You can manage cookie settings through your browser, though disabling them may affect how the platform loads on mobile.
Account Security Your account is protected by password authentication and OTP verification on login. If you notice any access you did not authorise, contact support immediately and we will lock the account while we investigate.
Data Retention and Requests We retain account records for as long as required by our operating obligations. You can request a copy of your data or ask us to delete non-essential records by contacting support with your account ID and the specific request.
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about our terms, a dispute over an account action, or a request related to your personal data, use one of the contact paths below. We handle policy-related queries separately from general account support so your request reaches the right team without delay.

Live Chat Open the chat widget from any page on acee365. For legal or policy queries, select the account and policy category so your message routes to the right team.
Email Support Send your legal or data-related request to our support address. Include your registered account ID and a clear description of the policy matter you are raising.
Help Centre Our help centre carries the current version of all policy documents. Check there first for answers about eligibility, account closure, and data retention before contacting us.

Common Questions About Our Legal Terms

These are the questions we hear most often about eligibility, data, and account rights on acee365.

Access depends on your local law and whether Bangladesh falls within our accepted eligible regions at the time you register. Check the current eligibility conditions before opening an account.

We collect the information needed to verify your identity and process payments via bKash, Nagad, or Rocket. This includes your name, contact details, and payment method identifiers linked to your account.

Contact our support team by email or live chat, include your registered account ID, and state clearly that you are making a data access request. We will respond within the timeframe our policy requires.

If your account is closed — whether by you or by us — any remaining balance is subject to the withdrawal conditions in our terms. Funds held via bKash, Nagad, or Rocket are returned through the same payment method used to deposit.

We post the updated version of our terms on this page with a revision date. Continuing to use your account after that date means you accept the revised terms. We recommend checking this page periodically.

Raise the dispute through our live chat or email support, selecting the account and policy category. Our team reviews account decisions and will respond with the outcome and the reasoning behind it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.